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E-Commerce Website Customer Support

Location: Tampa, FL
Date Posted: 07-26-2017
The E-Commerce Account Manager is a tier one help desk level position that provides light technical support for customer websites. The right candidate will have a dynamic and flexible skill set and experience to move between the above roles and ensure client satisfaction with development of new ecommerce websites.  

The E-Commerce Account Manager will work with senior management, executives and business analysts to implement e-commerce projects and deliver a solid website user experience.  The websites are on a CRM platform like WordPress or a front-end framework like Bootstrap. 

The client is located in Tampa, FL. The position is direct hire (not contract).   The salary will be between $35,000-45,000.
 
Requirements:
  • Industry experience with sales/account management experience interacting with client company owners.
  • Knowledge of HTML
  • Experience working with ticketing systems like JIRA, Remedy, etc.
  • Knowledge of a popular CMS and Front End Frameworks (WordPress, Joomla, Drupal, Bootstrap) 
  • Knowledge of any popular e-commerce management systems, flow and modifications (Magento, Volusion, WooCommerce, etc) is a plus.
  • Ability to troubleshoot issues with websites and ecommerce platforms, escalate to web and software developers when needed.   
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