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Client Engineer

Location: Oldsmar, FL
Date Posted: 11-10-2017
Job Responsibilities:
  • Support Technical Pre-Sales activity which includes providing technical consulting on products to internal and external business partners
  • Lead and support client integrations from technical kickoff through post production while providing ongoing support for multiple accounts running in parallel
  • Provide ongoing status updates on all client activities
  • Regularly enlisted to resolve technical issues for existing and future clients
  • Escalate issues by providing proactive communication to clients and internal stakeholders Provide consultation on projects and function as a recognized technical expert in the suite of digital products
  • Act as a technology evangelist with clients and at conventions and industry events
  • Research, assess, and facilitate the adoption of new technologies Investigate and analyze verbal and written requests for product enhancements from clients and partners
  • Propose conceptual solutions and recommend alterations and enhancements to improve quality of products and procedures
  • Contribute to the planning for acceptance testing and implementation of new software, performing supporting activities to ensure that customers have the information and assistance they need for a successful implementation
  • Write technical supporting documentation, primarily for use by clients and partners
  • Provide training, coaching, technical and business knowledge sharing to other members of the team
  • Maintain awareness of competitive landscape
 
Required:
  • Experience in a client-facing role, supporting clients or 3rd party developers
  • Exceptional communication skills 2+ years of software development/engineering or product management experience, in particular in Video App development & integration
  • 3+ years of work experience
  • Bachelor of Science Degree, preferably in Computer Science, Engineering or similar degree Ability to handle multiple priorities and simultaneous work projects
  • Strong analytical and troubleshooting skills
  • Self motivated and must be able to work with little oversight
 
  • Desirable Knowledge/Experience:
  • Experience with Knowledge of SDK integration (in particular Video Player Applications) Experience with SQL (relational DB understanding)
  • Experience with server side APIs deployed in a Cloud environment
 
Experience in one or more of the following:
  • JavaScript Understanding of both Module Pattern and Prototype Author and maintain extendible JS Libraries XSS, CORS, JSONP, and AJAX Flash (AS3) iOS  iOS application life cycle Objective-C and Swift programming
  • Experience with using audio video framework libraries in iOS, such as AV Foundation Framework and Media Player Framework
  • Programming with UIWebView Android
  • Android application life cycle Experience with using Android Media Player framework Knowledge of JNI and C++ development Google Play SDK Success Factors:  Savvy with the technology used in the Web and Mobile environments, and possessing a mindset that supports the discovery of tomorrow's solutions
  • Able to develop deep expertise in technology solutions
  • Able to explain complex systems and technology to non-technical clients and colleagues 
  • Fostering collaboration and teamwork and demonstrating strong personal integrity
 
 
 
 
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